How much is delivery?
Do you gift wrap?
We offer a gift wrapping service for £2.75 and you can write your own gift message which will be hand written onto a Black Bough card. You can choose these options during checkout.
How do I pay?
We offer two payment methods online – either direct payment with a credit/debit card or payment using your Paypal account. In both cases, these payments are securely handled via Paypal’s payment centre. Black Bough does not store any payment details from online transactions.
Is it secure?
We take your security and privacy seriously. Our web pages are secured via https protocol and your connection to our website is secured and encrypted with modern cryptography. We make every effort to protect the privacy of our visitors and customers and will not ask for personal details that are not required as part of your transaction. Any personal data collected by us online will be safely and securely stored and not shared with any third party.
I need to return something
We very much hope that you will be pleased with your purchases from Black Bough, however, you may return any item within 14 days as long as the goods remain in unused condition. Any vintage watches returned to us must be securely packaged and fully insured during transit. As a matter of procedure, watches will be opened and their movements inspected upon their return. Please note that, unfortunately, we cannot reimburse the cost of return postage/insurance costs and we therefore recommend proof of postage is retained. Please note that international shipping charges cannot be refunded in the event of a return.
Data Protection / GDPR
Black Bough Ltd is registered in England with Company Number: 10627253. We (Black Bough) comply with the Data Protection Act 1998, and electronic communications will be made in accordance with the Privacy and Electronic Communications Regulations (PECR) and General Data Protection Regulation (GDPR), 2018. We collect the personal data that you may volunteer as part of placing an order or when signing up to receive one of our newsletters.
Personal information we collect may include: Your title and full name, Billing/Delivery Address, Email address, Phone number. We will also collect and hold information about any contact you have with us as a customer or visitor to Black Bough, and this may include: Details of correspondence sent to you or received from you; any other information provided by yourself at the request of Black Bough; purchases you have made at Black Bough.
When we ask you to provide your personal information we will let you know why we are asking, and how we will use your data, by directing you towards this notice. Depending on your relationship with Black Bough, and the preferences you have indicated, data we hold may be used by us for the following purposes: to send you promotional or marketing information by post or electronic means. These types of communications can include: Informing you of other products, news or events related to Black Bough.
We understand that your personal information and privacy are important to you. We make every effort to ensure that the information you share with us is recorded accurately, retained securely and used only according to your wishes. We use a GDPR compliant marketing automation platform (MailChimp) to store our database, send you emails and host our e-news signup forms. We protect your personal information and adhere to all current data protection act legislation with respect to protecting privacy. We do not give out, sell or trade our mailing list data with third parties. The information you provide will be used to keep you informed about the activities of Black Bough and to process your purchases. If at any time you no longer wish to receive communications from us or would like to know what information relating to you we have stored, simply contact us by email at firstname.lastname@example.org
Unless stated all images shown on our website are owned by Black Bough and may not be reproduced without permission.
Registered in England at 2 Market Street, Ludlow
Shropshire, SY8 1BP. Company Registration Number 10627253, VAT number 130617447.