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How much is delivery?

UK Delivery

Orders are being processed and shipped as usual during the UK lockdown

Express Delivery £4.90 – We use DPD or Royal Mail Tracked 24
Standard Delivery £2.90 – We use Hermes or Royal Mail

FREE Delivery for orders over £70
FREE Click & Collect from Black Bough

Watches are sent via Royal Mail Special Delivery or Secure Courier

Express Delivery: 1 to 2 business days
Standard & Free Delivery: 3 to 5 business days

All deliveries are insured during transit and you will automatically receive shipment notification and/or tracking details upon dispatch of your parcel. 

International delivery
  Europe £15*
Rest of the World £25*

International delivery times – 5 to 10 days

All items are tracked and insured during transit. Tracking will be forwarded to you upon dispatch of your parcel.
If you are resident outside the UK and delivery is made to a country outside the UK, VAT (where appropriate) will be deducted from your order during checkout once your shipping destination has been selected. Please note that not all UK products carry VAT (books, for example, are exempt). We are not responsible for import taxes/customs charges that may be levied in the country of destination – the settling of such fees are the responsibility of the purchaser.

*Please note that large or heavy orders may be subject to an additional charge.

Vintage Watch Delivery
Please note that vintage watches can only be sent to the cardholder’s registered billing address, unless arrangements have been made with us. Watches are sent via Royal Mail Special Delivery or Courier and are insured during transit. A tracking number will be emailed to you as soon as the watch is dispatched. Vintage Watches sent internationally are dispatched via DHL, Fedex or UPS.

Do you gift-wrap?

If you’re sending a present, add a personal touch by choosing a gift option.
From your shopping basket, simply select ‘Add Gift-wrap / Message’.

Plain gift-wrap with personal message on a Black Bough Postcard £0.00
Gift wrapping with ribbon, a choice of patterned papers and a Marimekko gift card £2.75

How do I pay?

When you’ve finished shopping, simply navigate to the shopping trolley icon at the top right-hand side of the screen. We accept most major credit & debit cards including Visa, AMEX and Master Card, our website also supports Apple Pay, Google Pay and Paypal. Apple Pay and Google Pay options are only displayed when your registered device/browser is being used. Payments made via credit/debit cards, Apple Pay & Google Pay are handled by Stripe, payments made via Paypal are handled directly by Paypal.

Is it secure?

We take your security and privacy seriously. Our web pages are secured via https protocol and your connection to our website is secured and encrypted with modern cryptography. We make every effort to protect the privacy of our visitors and customers and will not ask for personal details that are not required as part of your transaction. Any personal data collected by us online will be safely and securely stored and not shared with any third party with the exception of shipping information required by the courier appointed to deliver your order.

I need to return something

We very much hope that you will be pleased with your purchases from Black Bough, however, you are welcome to return any item within 14 days as long as the goods remain in unused condition. Please note that the cost of returning items is the responsibility of the purchaser. In the event of a return, we recommend using a trackable service and retaining proof of postage. Any watches returned to us must be securely packaged and insured during transit.

Watch Guarantee

Details and terms relating to our watch guarantee can be found on our Buyer’s Guide page.

Privacy Policy / Data Protection / GDPR

Black Bough Ltd is registered in England with Company Number: 10627253. We (Black Bough) comply with the Data Protection Act 1998, and electronic communications will be made in accordance with the Privacy and Electronic Communications Regulations (PECR) and General Data Protection Regulation (GDPR), 2018. We collect the personal data that you may volunteer as part of placing an order or when signing up to receive one of our newsletters.

Personal information we collect may include: Your title and full name, Billing/Delivery Address, Email address, Phone number. We will also collect and hold information about any contact you have with us as a customer or visitor to Black Bough, and this may include: details of correspondence sent to you or received from you; any other information provided by yourself at the request of Black Bough; purchases you have made at Black Bough. When you place an order with us, and depending on your chosen payment method, your payment details will be securely handled by Stripe or Paypal. Your shipping details will be provided to the courier we choose to deliver your order.

When we ask you to provide your personal information we will let you know why we are asking, and how we will use your data, by directing you towards this notice. If you have subscribed to one of our newsletters, depending on the preferences you have indicated, data we hold may be used by us for the following purposes: to send you promotional or marketing information by post or electronic means. These types of communications can include: informing you of other products, news or events related to Black Bough.

We understand that your personal information and privacy are important to you. We make every effort to ensure that the information you share with us is recorded accurately, retained securely and used only according to your wishes. For subscribers to our newsletters, we use a GDPR compliant marketing automation platform (MailChimp) to store our database, send emails and host our e-news signup forms. We protect your personal information and adhere to all current data protection act legislation with respect to protecting privacy. We do not give out, sell or trade our mailing list data with third parties. The information you provide will be used to keep you informed about the activities of Black Bough and to process your purchases. If at any time you no longer wish to receive communications from us or would like to know what information relating to you we have stored, simply contact us by email at mail@blackbough.co.uk

Cookies

Our site uses cookies (very small files that are sent by this site to your device) which can be accessed when you visit this site in future. These cookies are designed to optimise functionality, enhance your experience of the website and allow you to successfully browse the website and use its features. By using this website you agree that these types of cookies can be placed on your device and accessed when you visit the site in the future. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Our photographs

Unless stated all images shown on our website are owned by Black Bough and may not be reproduced without permission.

Company info

Registered in England at 2 Market Street, Ludlow
Shropshire, SY8 1BP. Company Registration Number 10627253, VAT number 130617447.