Delivery/terms


UK Delivery

£3 or FREE for any orders £50 +

Estimated delivery times:
Vintage watches – 1 to 2 days
All other products – 3 to 5 days

All deliveries are tracked and insured during transit and you will automatically receive tracking details upon dispatch of your parcel.

Gift Wrapping

We offer a gift wrapping service for £2.75 and you can write your own gift message which will be hand written onto a Black Bough card. These options are offered on the shipping screen during checkout.

Delivery of vintage watches

Free delivery for all vintage watches to addresses within the UK. Please note that vintage watches can only be sent to the cardholder’s registered billing address, unless arrangements have been made with us. Watches are sent via Royal Mail Special Delivery and are insured during transit. A tracking number will be emailed to you as soon as the watch is dispatched.

International delivery

Countries within European Union / EEA:
Standard delivery £25
Expedited shipping via DHL £75

U.S.A., Canada, Australia, New Zealand, Switzerland:
Standard delivery £20.83
Expedited delivery via DHL £62.50

All items are tracked and insured during transit via both our standard and expedited shipping methods, tracking details will be forwarded to you upon dispatch of your parcel. Please note that large or heavy orders may incur an additional charge.

International Standard delivery times – 7 to 14 days
International Expedited delivery times – 2 to 3 days

If you do not find your country listed on the shipping section of our webstore, please contact us directly on + 44 (0)1584 877948 or via email: mail@blackbough.co.uk

Returns

We very much hope that you will be pleased with your purchases from Black Bough, however, you may return any item within 14 days as long as the goods remain in unused condition. Any vintage watches returned to us must be securely packaged and fully insured during transit. As a matter of procedure, watches will be opened and their movements inspected upon their return. Please note that, unfortunately, we cannot reimburse the cost of return postage/insurance costs and we therefore recommend proof of postage is retained.

Please note that international shipping charges will not be refunded in the event of a return.

Watch Guarantee  

Details and terms relating to our watch guarantee can be found within our buyer’s guide which you’ll find here or by selecting the “Watch Expertise” tab above.

Your Security and Privacy

We take your security and privacy seriously. Our web pages are secured via https protocol and your connection to our website is secured and encrypted with modern cryptography. Our site uses cookies (very small files that are sent by this site to your device) which can be accessed when you visit this site in future. These cookies are designed to optimise functionality, enhance your experience of the website and allow you to successfully browse the website and use its features. By using this website you agree that these types of cookies can be placed on your device and accessed when you visit the site in the future. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

We make every effort to protect the privacy of our visitors and customers and will not ask for personal details that are not required as part of your transaction. Any personal data collected by us online will be safely and securely stored and not shared with any third party.

We offer two payment methods online – either direct payment with a card or payment using your Paypal account. In both cases, these payments are directly and securely handled via Paypal’s payment centre. Black Bough does not store any payment details from online transactions.

Our Photographs

All images shown on our website are owned by Black Bough. You are welcome to share our images online so long as Black Bough is clearly credited and you provide a link to our website.